Our aim is always to provide an exceptionally high level of service to all of our customers. Where customers feel they have cause to raise a complaint it is important to us that these are dealt with objectively, fairly and within an acceptable time frame.
The following procedure explains how we deal with complaints, our commitments to you and what redress you have if you think your complaint has not been resolved to your satisfaction.
If you have a complaint about any aspect of our service then we would like to hear from you.
How to tell us if you have a complaint
To help us investigate and resolve your issue as quickly as possible, you can contact us by Email or in writing. The most appropriate person will handle your complaint in the quickest possible time.
Our complaints contact details are:
By letter to:
CashPandaLoans, Complaints, 515 E Las Olas Boulevard, Suite 120, Fort Lauderdale, FL 33301.
What information do we need to address your complaint?
To assist us in resolving your complaint efficiently it would be helpful if you could provide the following information:
- Your full name and preferred contact details
- Full details of your complaint
- Copies of relevant paperwork
- What you expect us to do to put things right
- Any other information that you think may be relevant
What we do if we receive a complaint from you
Any complaint, will be allocated it to the most appropriate Complaints Handler.
We will always try to resolve your complaint immediately. However, sometimes this may not be possible. We will get in touch once we can resolve the situation.